Overview:
At Kooheji Jewellery, we are dedicated to weaving a tapestry of exceptional service and exquisite craftsmanship for each client. We foster a team culture that embodies our core values of passion, integrity, inclusivity, and innovation. We are proud to be a company renowned for its dedication to timeless design, ethical sourcing, and sustainable practices.
As a Kooheji Jewellery Client Advisor, you will:
- Embody the Kooheji Legacy: You will be the embodiment of the Kooheji brand in every interaction, fostering a welcoming and memorable experience for each client.
- Be a Passionate Brand Ambassador: Your enthusiasm for Kooheji will shine through in every conversation, inspiring clients and colleagues alike.
- Forge Lasting Relationships: You will cultivate meaningful connections with our clients, exceeding their expectations and building enduring loyalty.
- Become a Client Relationship Architect: You will thrive in a dynamic environment, fostering a culture of clienteling and exceeding sales goals through exceptional service.
Responsibilities:
Sales:
- Nurture Client Loyalty: Deepen relationships with clients, driving repeat business and building long-term partnerships.
- Exceed Goals: Consistently achieve or exceed monthly, quarterly, and annual sales targets.
- Client Relationship Management: Develop and manage client relationships, capturing data and fostering ongoing engagement.
- Drive Sales Growth: Identify innovative ways to enhance the client experience and drive sales through product knowledge and strategic recommendations.
- Cultivate Client Curiosity: Foster a culture of discovery, guiding clients to explore the beauty of Kooheji’s collections.
Service:
- Craft Memorable Moments: Elevate the in-store experience by delivering personalized service and creating lasting memories for each client.
- Embrace the Kooheji Touch: Exemplify our brand values and demonstrate genuine passion in every interaction.
- Prioritize Client Feedback: Leverage client feedback to continuously improve the in-store experience and ensure exceptional service.
- Cultivate a Welcoming Atmosphere: Foster a warm and inviting environment through exceptional hospitality and attentiveness to detail.
- Become a Style Consultant: Collaborate with clients to curate personalized selections that align with their unique style and preferences.
Experience
Required:
- Fluency in English and Arabic (or regional languages depending on location)
- Experience in retail or luxury retail, or relevant client-facing experience (e.g., hospitality)
- Proven track record of exceeding sales targets
- Strong interpersonal skills and a passion for building relationships
- Flexibility to work various hours, including evenings, weekends, and holidays
- Ability to work with a diverse clientele
- Proficiency in point-of-sale systems and communication tools
- Enthusiasm for learning and professional development (college degree is a plus)
Why Join Us?
At Kooheji Jewellery, you’ll have the opportunity to contribute to a legacy of excellence, be part of a passionate and collaborative team, and make a difference in the lives of our clients.
Together, let’s create a future that shines as brightly as the exquisite pieces we offer.