We look forward to serving you in accordance with your aspirations in providing this service, so we hope to provide us with a clear address to ensure prompt delivery. The address must include the building number, villa, or apartment number, in addition to the street, city, and zip code, and the phone number and the name of the person in question must be written in accordance with the attached form. Before submitting your order, you must confirm the product specifications very carefully and agree to abide by the terms of sale described in the “shopping cart” and “product details, inventory and prices” clauses.

The service “home delivery from (delivery company) is a” door to door ” in the kingdom of Bahrain and Kingdom of Saudi Arabia, but we apologize for not implementing this service in some cases due to the limited delivery company or due to some local laws. We, in agreement with the delivery company – our delivery partners – reserve the full right not to deliver the order to a person under the age of 18 when the product is delivered.

The shipping fee for home delivery service is calculated according to the chosen shipping plan in addition to the weight, size or dimensions of the product to be delivered. In the event of failure to deliver the request and this was the result of an error on your part (which includes, but is not limited to – writing the wrong address, writing an incorrect name) then in this case additional fees will be applied to you to resend the request.

We are committed to ensuring that you are completely happy with your purchase.

We guarantee that all our products displayed on our website are matching the minimum requirements of the description added and there is no variation in quality described.

Returns
1.1 You have the right to return any goods bought from Kooheji Jewellery within 2 days of the date of purchase, provided that the product is in its original condition, unworn, and accompanied by the original sales receipt or invoice.

1.2 The product that is being returned must be accompanied by all its original packing, tags, certifications, and any and all additional accessories or things that were included with it when it was purchased.

1.3 Kooheji Jewellery maintains the right to deny a return if the product has been used, changed, or damaged in any way, or if it is missing any of the original components that were discussed in section 1.2.

1.4 Returns are not accepted on products sold during any promotion that includes discounts or sale.

1.5 If the request to return the goods is granted, you will be issued a refund for the same amount that you originally paid for the item, less any fees associated with shipping or delivery.

1.6 The refund will be provided using the same payment method that was used for the initial purchase, and it may take up to 21 days for the returned amount to be deposited back to your account. If you have any questions, please contact customer support.

Exchanges
2.1 You have the right to exchange any goods acquired from Kooheji Jewellery within 2 days of the date of purchase, provided that the product is in its original condition, unworn, and accompanied by the original sales receipt or invoice.

2.2 The product that is being replaced must be accompanied by all of its original accessories and goods, including but not limited to its tags, certifications, and original packaging.

2.3 Kooheji Jewellery has the right to deny an exchange if the product has been used, changed, or damaged in any way, or if it is missing any of the original components that were described in section 2.2.

2.4 If the product you exchanged for another has a greater value than the one you first purchased, the difference in price between the two must be paid by you.

2.5 If the product you exchanged for another one has a lesser value than the one you originally purchased, Kooheji Jewellery will either offer a voucher card in the amount of the difference in price or reimburse you the difference in price. This does not include any fees for shipping or delivery.

2.6 The refund or exchange will be issued depending on whether the product that was requested is currently in stock or not. If the product you have ordered is not in stock, you will be given the option to choose another product or get a refund.

Exceptions
3.1 Products that have been customized or personalized in any way cannot be returned or exchanged under any circumstances, unless it is determined that they are faulty.

3.2 Return and exchange policies for products might be varied depending on whether they were acquired during a special promotion, clearance sale, or at a reduced price. This information should be given to the customer at the time of purchase.

Procedure:

4.1. If you would like to begin a return or exchange, please contact our customer service team by email online@kooheji.net or phone +966536721112 and provide the specifics of your purchase as well as the reason for the return or exchange request.

4.2 A member of our customer support staff will walk you through the process of returning or exchanging an item and give you with an authorization number.

4.3 You will be responsible for paying the cost of shipping or delivery to Kooheji Jewellery for any goods that is being returned or exchanged, unless the product is determined to be faulty in any way.

4.4 Kooheji Jewellery is not responsible for any loss or damage that may arise because of the goods being sent back to them for an exchange or refund.

Please take notice that this refund and exchange policy may be subject to revision at any time based on the change of the company and country regulations. Also, it can vary from one country to another .