Overview:

At Kooheji Jewellery, we are dedicated to weaving a tapestry of exceptional service and exquisite craftsmanship for each client. We foster a team culture that embodies our core values of passion, integrity, inclusivity, and innovation. We are proud to be a company renowned for its dedication to timeless design, ethical sourcing, and sustainable practices.

As a Kooheji Jewellery Client Advisor, you will:

• Embody the Kooheji Legacy: You will be the embodiment of the Kooheji brand in every interaction, fostering a welcoming and memorable experience for each client.
• Be a Passionate Brand Ambassador: Your enthusiasm for Kooheji will shine through in every conversation, inspiring clients and colleagues alike.
• Forge Lasting Relationships: You will cultivate meaningful connections with our clients, exceeding their expectations and building enduring loyalty.
• Become a Client Relationship Architect: You will thrive in a dynamic environment, fostering a culture of clienteling and exceeding sales goals through exceptional service.

Responsibilities:

Sales:

• Nurture Client Loyalty: Deepen relationships with clients, driving repeat business and building long-term partnerships.
• Exceed Goals: Consistently achieve or exceed monthly, quarterly, and annual sales targets.
• Client Relationship Management: Develop and manage client relationships, capturing data and fostering ongoing engagement.
• Drive Sales Growth: Identify innovative ways to enhance the client experience and drive sales through product knowledge and strategic recommendations.
• Cultivate Client Curiosity: Foster a culture of discovery, guiding clients to explore the beauty of Kooheji’s collections.

Service:

• Craft Memorable Moments: Elevate the in-store experience by delivering personalized service and creating lasting memories for each client.
• Embrace the Kooheji Touch: Exemplify our brand values and demonstrate genuine passion in every interaction.
• Prioritize Client Feedback: Leverage client feedback to continuously improve the in-store experience and ensure exceptional service.
• Cultivate a Welcoming Atmosphere: Foster a warm and inviting environment through exceptional hospitality and attentiveness to detail.
• Become a Style Consultant: Collaborate with clients to curate personalized selections that align with their unique style and preferences.

Experience

Required:

• Fluency in English and Arabic (or regional languages depending on location)
• Experience in retail or luxury retail, or relevant client-facing experience (e.g., hospitality)
• Proven track record of exceeding sales targets
• Strong interpersonal skills and a passion for building relationships
• Flexibility to work various hours, including evenings, weekends, and holidays
• Ability to work with a diverse clientele
• Proficiency in point-of-sale systems and communication tools
• Enthusiasm for learning and professional development (college degree is a plus)

Why Join Us?

At Kooheji Jewellery, you’ll have the opportunity to contribute to a legacy of excellence, be part of a passionate and collaborative team, and make a difference in the lives of our clients.

Together, let’s create a future that shines as brightly as the exquisite pieces we offer.