We welcome you to the electronic sales website of Kooheji Jewellery Company SPC and referred to as (Website / Online Sales) which is a service provided by Kooheji Jewellery Company SPC

Which is located in the Kingdom of Bahrain, in Seef District, Block 428, Building 2572, Road 2833 – Miral Building, sixth floor, record number 130905

. The site is operated by Kooheji Jewelery (indicated by we / us / or plural). As a user of the website (referred to as you / the customer) you must read and understand the following terms and conditions (list of “Terms and Conditions”).

Once you use the website for the purpose of purchase, you will be obligated to follow the terms and conditions. Please review the list of terms and conditions carefully before starting to use the online services. In the event that you do not agree (or cannot comply) with any law or condition from the list, we advise you not to use the E-commerce provided by Kooheji Jewellery.

Terms of use

The use of the website services is only available to persons who are able to represent themselves legally according to the Kingdom system. People who are unable to represent themselves legally according to the local contract system cannot use the services of the website.

If you are a minor (such as if you are less than 18 years old), you can use the website services under the supervision of a parent or legal guardian, provided they agree to adhere to the terms of use. The user will be responsible for using the services of the site from outside the Kingdom, in full compliance with the local laws in that region.

These terms and conditions are valid and null and void because of the previous forms of commercial representation, verbal agreements or other understandings, unless additional terms for a specific product or service are allocated in this regard.

By using the website services, you will be obligated to follow the terms and conditions.

Shopping cart

We reserve the full right to limit the number of items chosen per person, per family, or per order in the “shopping cart”.

The order limitation system is applied to materials ordered from the same account or the same credit card in addition to orders that use the same shipping address or billing address.

Details of products, stock and prices

In our constant and continuous endeavor to provide comprehensive information about our products (such as product availability, prices, product specifications, illustrations) and to provide comprehensive information about services, we may encounter some typos.

The extreme precision is taken into account in displaying the colors of products on the website, but what you see from the colors shown on the site depends mainly on your screen settings and this falls outside our jurisdiction as we cannot firmly ascertain the color settings approved on your screen.

Posting details of products or services (including but not limited to marketing brochures, advertisements, trade shows, magazine offers, and small publications) on the website is not a guarantee of availability of products, offers, or prices.

Some errors may occur during the process of providing the product or service and providing detailed information about prices on the website. The website cannot provide you with individual product prices or know the total cost of a product or service until you submit your entire online order. In the event that an invoice is requested and issued for a product or service and the price is incorrect or the information is incorrect due to an error in registering the correct price or information about the products or services then the website in this case has the right to either contact you to clarify this error and how to deal with it or cancel your request and notify you of this Cancellation. If your request is accepted and followed up electronically, we strive to offer you the best prices on the website, if the products are available and the prices are subject to change without prior notice.

Shipping, delivery and receiving:

We look forward to serving you in accordance with your aspirations in providing this service, so we hope to provide us with a clear address to ensure prompt delivery. The address must include the building number, villa, or apartment number, in addition to the street, city, and zip code, and the phone number and the name of the person in question must be written in accordance with the attached form. Before submitting your order, you must confirm the product specifications very carefully and agree to abide by the terms of sale described in the “shopping cart” and “product details, inventory and prices” clauses.

The service “home delivery from (delivery company) is a” door to door “service in most cases in the kingdom of Bahrain and Kingdom of Saudi Arabia, but we apologize for not implementing this service in some cases due to the limited delivery company or due to some local laws. We, in agreement with the delivery company – our delivery partners – reserve the full right not to deliver the order to a person under the age of 18 when the product is delivered.

The shipping fee for home delivery service is calculated according to the chosen shipping plan in addition to the weight, size or dimensions of the product to be delivered. In the event of failure to deliver the request and this was the result of an error on your part (which includes, but is not limited to – writing the wrong address, writing an incorrect name) then in this case additional fees will be applied to you to resend the request.

Payments

The website offers the ability to purchase products or services via the website (online) and pay the required amount via the internet according to the shipping and delivery service available in the Kingdom, all cash transfers and payments, including licenses and financial entitlements, must be in Bahraini dinars with the cost of currency conversion for countries The other

For online payment (online): We accept payment via SADAD payments system, credit cards (Visa or Master Card, benefit pay and Mada)

In case of online payment, the customer will receive a notice on the screen as soon as the payment process is accepted. We bear no responsibility if the payment process is declined or canceled by the credit card service provider for any reason. You must check with the bank that provided the credit card service for the reason for the refusal.

We do not store your credit card information on the website. All information and details that you enter through the electronic payment gateway are encrypted for the purpose of security protection, and the correspondence circulated to and from the service provider’s website is also encrypted.

We do not provide any of the payment information that was made through the site to other companies or individual entities unless requested by a legal official authority. This information is processed by our payment warden.

You must ensure that the information related to your credit card that you use to pay for electronic services is correct, valid, and accurate, and you must use the credit card that is legally affiliated with you. Your personal information will not be used or shared by the electronic services with any third party, with the exception of verifying the legitimacy of the information and not falsifying it or when requested by law or legal regulations or at the request of the court. The Online Service will not be responsible in any way for credit card fraud. You will be responsible for the use of counterfeit credit cards and you will be fully responsible for proving otherwise.

In the event that we are unable to provide the application or part of it, we will inform you directly about this. All or part of the amount paid with the credit card you used to pay the order amount will be returned.

Your use of the online payment service (online) of our website is tacit approval of your compliance with these terms. If you do not agree to any of the terms of these terms, we ask that you do not use this service.

Cancellation of the application

Cancellation of the order by (Kooheji website) reserves the right to cancel the request for any of the following reasons:

• Rejection / non-acceptance of the payment process.
• The customer is more than (24) hours late from paying through a payment system.
• If the delivery address given by the customer is wrong or the contact information is wrong or the inability to reach the customer.

Customer cancellation

To continue with the order cancellation process, you must contact us first. You can cancel your order for any of the following reasons:

• If the order is not delivered or shipped to you. In the event that the cancellation is made after shipping or sending the order, a cancellation fee will be charged to you. We reserve the full right to match the time your order was shipped with the time that you canceled your order.
• We cannot provide / deliver the required product / service within a reasonable time period (60 days) working days from the day the order is confirmed.

Returns, Exchanges, and Refunds

In the event that there is a defect in the product, you can request within 24 hours of receiving the product to request a “request to return payments / product” to return the product to Kooheji Jewellery.
You must contact us to complete the “Refunds Request” form before proceeding to the recovery process. The refund form is valid for 48 hours from the time it is issued
If the product is returned due to a product defect, manufacturer defect, or damage caused during delivery of the product, or because of incorrect / wrong product delivery, no additional shipping service fee will be charged. In the event of a return for other reasons, a shipping charge will be charged to the customer.
When preparing to return the product, the product must be in its original condition, with all accessories and certificates attached. We do not accept returns of products that are scratched or damaged by misuse. We reserve the right to accept returns for products that do not meet the above criteria.

Warranty, Maintenance, and Repair

Products sold by us are covered by a lifetime factory warranty

All products sold in our showrooms and e-commerce stores have passed quality checks and are ready to use when shipped. If there is any problem with the product (1) day after you received the product, we advise you to contact us directly online@kooheji.net.

Amendment to the list of terms and conditions

Kooheji Jewellery has the absolute right at any time to amend the terms and conditions of the website without prior notice or notice. You can access the most recent version of the terms and conditions at any time on the website. If you do not accept the amendments to the terms and conditions, you must stop using this service. In the event that you continue to use this service, you implicitly agree to be bound by the revised terms on the terms and conditions for using this site.

Acknowledgment of the provisions of the Agreement

By agreeing to this agreement; This is an acknowledgment of its authenticity, enforcement of its content and commitment to its provisions; It is also subject to the e-commerce system in force in the Kingdom and in the case of unexplained provisions outside of this agreement, the system referred to will be applied.